Below you will find the updated Privacy Policy for Greek Pool Villas website, which applies to any information provided or collected through this website. We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices.

Personal data we collect and why

The term “personal data” in this policy refers to information that identifies you or can identify you as an individual. The types of personal information we process include the following cases:In order to make room bookings and to ensure that we can communicate with you in order to inform you about your reservations and offers, it is necessary to disclose some of your personal data, such as name, surname, date and place of birth, nationality, passport or ID card, address (sender and recipient), telephone and mobile phone number, e-mail address and, in the case of payment by credit card, the details of the credit card. Your credit card is only used for the specific transaction you have requested and its details are stored along with the credit card owner details up to the date of your departure from the hotel. The details regarding your credit card will be deleted after paying your stay and departure and since you have paid all the amount of your bills you had to our hotel.

We collect personal information when you contact our villas in various ways, such as signing up for our hotel newsletters or using the form of communication we provide. If you follow this option, you will be asked for your name and e-mail address, along with the text of any message you choose to include. By using this feature, you grant us the right to register and use the name and e-mail address for communication purposes to inform you about issues related to your requests, as well as to learn our news and offers.
We may also ask for the names of your co-travelers and any preferences related to your stay or for any information necessary to meet with specific requests (e.g. health conditions requiring special conditions of residence or service). In additional, we may ask for contact details and related information about corporate accountants and vendors and other people with whom we are dealing (e.g. travel agents or event organizers).

We also get information from other sources. These include business partners, such as travel agencies or other websites. Everything we receive from these sources can be combined with the information you have given us. For example, booking services through the “Booking.com” website or other online partners. When using some of these, you provide your booking details to our business partner, who then promotes them to us.

How we use your personal data

We may use your personal data for the following purposes:

In case a refund is requested for your reservation,  we may need to share some details of the reservation with your payment service provider and your financial institution, in order to handle the refund. These may include a copy of your booking confirmation or the IP address from which your reservation was made. In addition, we may share information with the relevant financial institutions, if we think it is strictly necessary for fraud prevention and detection purposes.

We may use your contact data to send you by email a request to write a guest review after your stay. This can help other travelers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on our website.

There may be other occasions when we get in touch by email, by post, by phone or by texting you, depending on the contact data you share with us.

There could be a number of reasons for this:

We may need to respond to and handle requests you have made.

If you have not finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.

When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe that this additional service is useful to you and to us as we will be able to improve our website based on your feedback.

Links to other sites

If any part of this website links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Non-personal information – cookies

When using our website, we also collect information automatically, some of which may be personal data. Cookies are small text files that are placed on your computer or mobile device when you visit almost all websites. Cookies do not recognise you personally and are not harmful to your computer or mobile device. They are used by websites you visit in order to improve your experience on the website, to provide us with analytics information that will help us improve our website generally, and to collect information about travel destinations of interest to you so that you may see travel ads more relevant to you.

Security

Greek Pool Villas will take appropriate steps to protect the personal data collected from unauthorized access, disclosure, change or destruction and to maintain and update personal data in accordance with the law.

We also seek and require our service providers to make every effort to preserve the confidentiality of your personal data. With regard to online transactions, we use modern technology to protect your personal data that you transmit to us through our site such as SSL “Secured Sockets Layer”, Firewall, antivirus, antimalware, etc. Unfortunately, no security system or transmission system of the data over the Internet can guarantee that it is completely secure.

To protect your privacy, we inform you not to include sensitive personal data in any emails you send to us. Please do not send to us your credit card numbers or any sensitive personal information via e-mail.Your personal data will not be used for any purposes other than the foregoing, without your consent and in no case will we publish, disclose, exchange or sell them to any third parties. The only case of disclosure of your personal data is whether this is imposed by a court or other public authority, in accordance with Greek and European law.

Retention of personal data

We retain personal data for the period necessary to fulfill the purposes outlined in these Terms of Use, unless a longer period of retention is required or permitted by law.

Changes to this Policy

From time to time, we may change our Privacy Policy, always in accordance with the existing or future legal framework. If you are interested in following the changes of our policy, please visit this page regularly.

How you can contact us

If you have questions about either this Privacy Policy (or your travel planning or Reservations), please Contact us by phone or email us at:

Mobile: +306979988374 | +306972000506

Email: info@greekpoolvillas.com

Greek pool Villas – Skopelos 370 03 – Greece